Appointments with the Dermatology team may be by telephone, from the comfort of your home or face to face in the department. In some cases a Telephone appointment may not be appropriate and the team may need to see you at the hospital. If you are offered a face to face appointment and would prefer not to travel to the Hospital and speak to us on the telephone instead, please contact the booking team hub on 01733 67355 or email:nwangliaft.telepatients@nhs.net
Preparing for your appointment:
It is understandable to be anxious about speaking to the team about your skin problem. It can be useful to write down any questions you have to bring with you.
Please bring a copy of any current or recent medications you take (tablets and creams, from the GP or you have bought over the counter from a shop or Pharmacy).
If you have a copy of any recent blood tests performed by your GP it can be helpful to bring that also as we do not have access to the GPs systems.
Patients with Special requirements:
We try and support visitors and patients with special requirements on all sites. eg we have induction loops, wheelchair provision and disabled parking. If you have any specific requirements please contact us on: 01733 673555 to discuss.
Translation Services:
All our consultations are conducted in English. If English is not your first language and you need some Translation support for your consultation please contact us on 01733 673555 to arrange translation services, please note these are usually only possible for face to face appointments. Translation services may be via an onsite Translator present during your appointment or remote support via video or telephone.
Telephone Appointments:
We try and ring you at the time specified on your appointment letter, but sometimes this is not possible and we may be a little earlier or later than the suggested time. Please make sure you are available for up to 1 hour before and after the appointment time. Consultation with your healthcare provider should be confidential. Please make sure you are somewhere private, with good phone reception, where you will not be disturbed during your consultation. If the healthcare provider feels the setting is not appropriate, they may rearrange for another time. Please note for safety reasons, a telephone call whilst driving is not acceptable.
Face to Face Appointments:
After registering in the main outpatient reception, you will be met by a member of the team and taken to a private room to discuss your skin problem. It is likely you will need to be examined. If you would like a chaperone for this, please let the team member know so they can arrange this for you. You will then be given the opportunity to discuss any treatments and investigations that the team member feels may help you and we will do our best to answer any questions you have or sign post you to information you may find helpful.
At times we support training of medical and nursing students, junior doctors and allied health professionals and they may be present during your consultation. If you would prefer for them not to be present, please let your team member know and they will arrange for them to leave the room during your consultation.
