Our service

The Inflammatory Bowel Disease (IBD) service aims to provide patients with information and support, while providing prompt access to specialist advice, care and treatment. We work with you to help find treatment that keeps your condition in remission.

The IBD team is comprised of members from different specialist backgrounds who work together to deliver the best possible care for our patients. Some of these are gastroenterologists, IBD specialist nurses, surgeons, dieticians, stoma care nurses, pharmacists and administrative staff.

IBD specialist nurses see patients in hospital and clinic settings and their main aims are to support you and your family at the time of diagnosis and provide ongoing support.

The IBD specialist nurses work closely with the gastroenterology consultants and other members of the multidisciplinary team to manage patients. They will:    

  • Review patients in clinic and ward settings to assess disease activity and response to medications, prescribe, change treatment where necessary and provide ongoing support and advice.
  • Provide advice over the phone or by email, to patients and colleagues
  • Assess, monitor and support patients receiving disease modifying and biologic therapies
  • Refer to and liaise with other healthcare professionals as required
  • Provide education and training for other healthcare professionals
  • Recognise the psychological effects of IBD, signposting you to wellbeing services if required
  • Provide a link between hospital and community service.

The IBD specialist nurses aim to deliver a continually evolving service for inpatients and outpatients, who suffer with Inflammatory Bowel Disease and strive to achieve the national IBD standards. 

The IBD team work with the IBD Patient Panel to ensure that we continually assess the service provided, so that we can improve the service and care we provide to patients with IBD. 

The IBD specialist nurses run a telephone advice service for IBD patients. This enables patients prompt access to the IBD team for advice.

*Please note the advice line is an answer-phone service for patients to leave a message and is not suitable for emergencies.*

Please also note that there are two different numbers- one for Peterborough and Stamford Patients and one for Hinchingbrooke patients.

The advice line number for Peterborough and Stamford patients is: 01733 673876

For Hinchingbrooke it is 01480 363521

The advice line can be used for the following  

  • If you feel you may be having an increase in your symptoms,    
  •     
  • Questions about your condition or medication that are not answered in the frequently asked questions.

It is not suitable for emergencies. If your call is of a more urgent nature please contact your GP or 111. For emergencies please use the 999 service.

As it is not staffed you will need to leave a message so that we can return your call. Calls are prioritised.

We endeavour to return your call within 24hours or the next working day, however this may be longer at times.

Please speak slowly and clearly and include the following information:-

-Name

-Hospital number or Date of birth

-Telephone number (please ensure you say this clearly)

-A brief reason for your call

Administrative/appointment queries

If you are enquiring to ask about an appointment or procedure that you should be having you may like to email us instead: nwangliaft.medicineopbkingteam@nhs.net 

Or contact one of our IBD administrative teams:

Peterborough: nwangliaft.ibdsnteam@nhs.net  

Hinchingbrooke: nwangliaft.hhibdnurseteam@nhs.net

Please still include your hospital number or Date of birth plus your full name.

**Please be aware that in order for the Trust to communicate via email in relation to your request the Trust must ensure that you, the recipient, fully understand that email is not a secure communication method as any email sent is open to interception or alteration. Further the sending of an email does not guarantee that it has been successfully delivered or received.                                       

By agreeing to correspond by email you accept and agree that the North West Anglia NHS Foundation Trust cannot be held responsible for the security of your personal information coming in and out of our IT network.**

Peterborough City Hospital's Gastroenterology ward cares for patients who have Inflammatory Bowel Disease and other diseases of the digestive tract, and areas of the liver, biliary and pancreas. Our consultants and specialist nursing staff have a wide range of expertise and experience in treating patients with gastroenterology conditions. We pride ourselves on the high quality service we deliver to all our patients. 

Ward facilities 

  • There are 36 beds on the ward.    
  • All our bays provide same-sex accommodation, so you will only be in a bay with patients of the same gender.
  • Each room has its own en-suite bathroom. Each bed bay has a shared bathroom with shower facilities.
  • Each bed has its own television and radio
  • You may bring your mobile phone or tablet with you, and take advantage of the Trust's free WiFi. Electrical items will need to be PAT tested before using; please speak with nursing staff to arrange this.
  • Use of personal technology is welcomed but we would ask you to label property and ensure it is added to the property list done on admission.  If using personal technology in a bay, please be considerate to other inpatients.
  • Patient confidentiality and dignity is a priority in the Trust which means taking photographs of or recording other patients is not permitted

Visiting times

2-4pm and 6-8pm

Mealtimes

All mealtimes are protected, so family and friends are not allowed to visit when you are eating your meals:

  • Breakfast: 8.30am-9.30am

  • Lunch: 12.30pm–1.30pm 

  • Supper: 5pm-6pm

Hot drinks are served throughout the day. 

(The ward can provide a separate menu for you, so you require one)

Area of specialty: Colorectal and General Surgery

Location: Core A, Level 2, Peterborough City Hospital. Go to the Core A lifts (green ones at the back of the main atrium)  and go to level 2. Go hard left out of the lift, and A4 is on your right.

Ward Telephone: 01733 677619 

Ward Facilities

  • All our bays provide same-sex accommodation, so you will only be in a bay with patients of the same gender.
  • Each room has its own en-suite bathroom. Each bed bay has a shared bathroom with shower facilities.
  • Each bed has its own television.
  • You may bring your mobile phone or tablet with you, however please note that the Trust’s internet is not available to patients or public. Electrical items will need to be PAT tested before using; please speak with nursing staff to arrange this.
  • Use of personal technology is welcomed but we would ask you to label property and ensure it is added to the property list done on admission.  If using personal technology in a bay, please be considerate to other patients.
  • Patient confidentiality and dignity is a priority in the Trust which means taking photographs of other patients is not permitted.

Visiting times

2pm-4pm and 6pm-8pm (unless otherwise agreed in advance)

Mealtimes

All mealtimes are protected, so family and friends are not allowed to visit when you are eating your meals:

  • Breakfast: 8.30am-9.30am

  • Lunch: 12pm–1pm 

  • Supper: 5pm-6pm

Hot drinks are served throughout the day. 

Endoscopy is a type of medical examination in which an instrument called an endoscope is passed into an area of the body (the bladder or intestine, for example). The endoscope usually has a fiberoptic camera, which allows a greatly magnified image to be projected onto a video screen, to be viewed by the operator.

Endoscopy services are offered at both Hinchingbrooke and Peterborough City Hospitals as part of the North West Anglia NHS Foundation Trust.

The Endoscopy Unit is open from 8am to 6pm, Monday to Saturday, and treats outpatients and inpatients, undertaking approximately 6,000 procedures a year.  The Unit is JAG (Joint Advisory Group) accredited and part of the National Bowel Cancer Screening Programme.

Endoscopy information, Peterborough:

Location: Core A, Level 1, Peterborough City Hospital, next to the Day Surgery Unit    Telephone: 01733 673944    

Our purpose-built Endoscopy unit has five procedure rooms, single-sex waiting areas, a 10-bedded recovery bay and a discharge area. 

The endoscopy suite receives a combination of both routine and emergency patients for many different reasons.

Procedures we perform:             

  • Bronchoscopy      
  • Gastroscopy
  • Oesophageal Manometry 
  • Colonoscopy 
  • ECRP
  • Prostate biopsies
  • Cystoscopy

Patient Information leaflets - information about the following procedures:

Endoscopy information, Hinchingbrooke:

Location: Treatment Centre, Level 1

Telephone: 01480 428983

At Hinchingbrooke we offer a wide range of both diagnostic and therapeutic procedures including:

  • Gastroscopy (including direct access through eReferral)
  • Colonoscopy
  • Flexible Sigmoidoscopy
  • ERCP   

The British Society of Gastroenterology (BSG) and British Thoracic Society (BTS) provide detailed guidelines that are closely followed together with Trust protocols and local guidelines. JAG Accreditation enables the Endoscopy Unit to assess current performance, and it supports planning and developing of services.

Patient Leaflets

The Ambulatory Care Unit (Peterborough City) and Jasmine Ward (Hinchingbrooke) is where the team give biologic medication infusions and iron infusions, alternatively you may be asked to come to the unit/ward to allow the team to assess your condition.


We ask you to be prompt for your treatment, please also allow extra time after your appointment. The gastroenterology secretaries make the appointments for your infusion times. We ask you to give priority to these appointments as it is extremely hard to cater for every one. 

When you arrive in the unit/ward the nurse will go through a check list with you before your treatment. If they have any concerns they will contact a member of our IBD team. 

Ambulatory Care Unit (ACU)

Patients attending ACU will be allocated a nurse on arrival to the unit and will be taken to sit in a room either on their own or with another patient to be given their infusion. The infusion can last between 30 minutes and 2 hours and some patients (especially new ones) might be asked to stay up to 2 hours after their appointment to monitor observations.

Location: towards the back of PCH following signs for car park F. There is disabled parking outside the unit and within car park F itself. The unit is situated right next to the car park.

Opening Times: 8am - 8pm

Hot drinks are available throughout the day. Refreshments are available if required but we encourage patients to bring food with them if they are to be here for a prolonged period of time.

Toilet facilities near treatment rooms.

NHS WiFi available - we allow patient communication devices. 

Plum Tree Ward is dedicated to the care of gastroenterology and endocrine patients (Formally ATSU The Acute Trauma and Surgical Unit)

Location: Front of the hospital, first floor                          
Ward Direct dial number: 01480 423182