Customer experience award finalists at Hinchingbrooke Hospital

Customer experience award finalists at Hinchingbrooke Hospital

The team behind the scenes for managing the facilities of the Hinchingbrooke Treatment Centre is a finalist for the 2018 Impact on Customer Experience Award run by The Professional Body for Facilities Management (BIFM).

 The Treatment Centre is a state-of-the-art NHS facility which provides acute services for people in Huntingdon and surrounding area, including day case procedures, short stay non-emergency surgery, outpatient and diagnostic appointments.

Working in partnership Kier Workplace Services, Prospect Healthcare and North West Anglia NHS Foundation Trust and adopted a ‘one team’ approach that has allowed the partnership to positively impact on the patient, staff and carer experience. The facilities team continually seek new initiatives and make year-on-year improvements, such as:   

·         100% of planned maintenance completed within specified timeframes, ensuring full operational capacity of clinical areas

·         Cleaning scores exceed the 92% national specification of cleanliness standard scores and meet infection control guidelines

·         100% satisfaction received from the most recent client survey, an exceptionally high score for a treatment centre accommodating 350 patients per day.

 The winners will be announced at an award ceremony held at the Grosvenor House Hotel, London later this year in October.