Patient appointment letters go digital

NWAngliaFT digital letters

Patients will soon be able to view their appointment letters online as part of a new digital system being trialled at North West Anglia NHS Foundation Trust.

Digital appointment letters are being piloted in the Gastroenterology Departments at Peterborough City and Hinchingbrooke Hospitals and will allow patients to manage their appointments on their mobile phone, tablet or computer via a secure patient portal.

Patients will receive a text message with a link to a secure patient portal where they can view and/or download their letter. They will also be able to change their appointment if they can’t make the original date and time.

Graham Wilde, Chief Operating Officer at North West Anglia NHS Foundation Trust, which runs Peterborough City, Hinchingbrooke, and Stamford and Rutland Hospitals, said: “The move to digital appointment letters will not only help us improve the patient experience by allowing us to deliver patient letters faster, but also improve our environmental impact as a result of reducing the amount of paper and postage we are using.

“Patients will have the option to go completely paperless or if they prefer paper letters, they can opt to receive their letters by post as usual. The new system will only be available to patients under the care of our Gastroenterology Departments with the aim of rolling it out to all specialities across the Trust in the near future if the trial is successful. It is being rolled out in partnership with DrDoctor and is part funded by the Eastern Academic Health Science Network."

Notes to Editor

  • DrDoctor is a digital health company modernising how hospitals and patients communicate. They provide a convenient way for patients to manage your appointments while reducing costs, saving time and developing better overall experiences for patients.

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