North West Anglia NHS Foundation Trust’s Patient Experience Group (PEG) is looking for new public members to help improve services and experience of care for patients and carers.
The group was formed following the Trust’s merger in 2017. In that time they have worked on a range of projects to promote patient engagement and make improvements to the care provided by the Trust who run Peterborough City, Stamford & Rutland and Hinchingbrooke Hospitals.
The group has completed several projects for the Trust as part of service improvements; the most recent being Project Acronym which was an audit to establish whether service users had encountered any acronyms, words, signage, letters, consultations etc. that they could not understand or found confusing. The outcome of Project Acronym was positive and patients unanimously reported that the Trust, on the whole, uses easy to understand language for service users to understand
The group is looking for people who are able to represent patients’ experience of care and/or different groups within the local community. A total of ten people will be required to join each of the three separate groups at Peterborough City Hospital, Stamford & Rutland Hospital and Hinchingbrooke Hospital (2 or 3 people at each site respectively).
At the group’s meetings members have the opportunity to have regular updates from senior staff about issues affecting patients and carers, reports from the Complaints and PALS Departments (Patient Advice and Liaison Service) and presentations on topics of interest like research and dementia.
Maria Finch, Head of Patient Experience, said “We are looking for people who can represent the diverse community we service in Peterborough, Stamford, Huntingdon and the surrounding areas. The group plays an important role in helping us to identify ways that our hospitals can improve the services which we provide to the community. They have helped us to make small and big changes that have improved the care and experience that we can offer people. Ensuring that our group represents the community means that we can continue to do this effectively.”
If you are interested in getting involved, please contact Maria Finch at mariafinch1@nhs.net or 01480 416416.
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