Patients past and present are soon to be asked for their views on how facilities within the urgent care service at Hinchingbrooke Hospital can be improved.
The Trust that runs the hospital is planning to start a £2m project to expand the Acute Assessment Unit and Ambulatory Care Unit and make improvements to the Emergency Department. Ahead of the work starting, the views of patients, visitors and staff are being gathered via a survey that will run from 17 to 28 February 2020.
Dr Kanchan Rege, Medical Director at North West Anglia NHS Foundation Trust, said: “Our patients and visitors can help us see the facilities through their eyes and understand how certain changes can make a big difference to their hospital experience. We will be gathering lots of information, including views on signage, environmental features and what people like and dislike about the current facilities, for example.
“We will also be asking our staff to tell us what they think, as they will offer us great insight from the perspective of those caring for our patients.”
The feedback gained from the survey will be used to inform a Full Business Case for Urgent Care Improvements at Hinchingbrooke Hospital, which is due to be considered by the Trust Board of Directors at its meeting held in public in March 2020.
The survey will be promoted via the Trust website, its social media channels and via paper copies in the hospital.
Download a copy of the survey here. It can be returned to the main reception desk at the hospital or the Emergency Department reception desk.
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