Peterborough City Hospital commended for positive patient experience and strong leadership in emergency care

Emergency Department Peterborough City Hospital
Emergency Department Peterborough City Hospital

Peterborough City Hospital has received an extremely encouraging report from the hospital regulators, Care Quality Commission (CQC) following an unannounced inspection of the urgent and emergency service which took place at the end of December 2020.

The inspection carried out looked directly at how the emergency department responded to winter pressures, focusing specifically on patient safety, infection prevention and control, patient flow, workforce leadership and culture.

The CQC found that patients received timely clinical input and assessment on attendance and that staff were able to manage flow and reduce risks of crowding within the department despite how incredibly busy the emergency department was during this time.

“We are really pleased to see such a positive reflection of the hard work and commitment that staff put into our emergency department,” says Caroline Walker, Chief Executive. “We always strive to provide excellent care to our patients and their families during what can be an incredibly difficult and worrying time for them.

“One of the notable elements of the CQC report identified the positive impact on leadership during the Covid-19 pandemic. The emergency department clinical teams have really pulled together in the face of adversity and they’ve embraced new ways of working which isn’t always easy.

“We still have lessons to learn but we have a very open and honest culture and we will deliver change by engaging our staff in new developments to help ensure we are constantly making improvements where needed.”