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Information for carers

Care Quality award logo
Carers Tick logo

The Trust appreciates that carers play a vital role in the care of our patients and we have signed a carers charter to demonstrate our commitment to working with carers.

We aim to offer carers extended visiting hours, the option to stay overnight and concessionary parking where appropriate. There is also a sitting service offered by our chaplaincy team and volunteers.

Partners, relatives and friends often do not identify themselves as carers and as a result do not get the support that they need. To help recognise carers and aid them in accessing the support available to them, the Trust has appointed a Carers' Advisor at Hinchingbrooke - Liz Terry and Peterborough City Hospital - Terry Thomas.

Carers are often unaware of their own health and wellbeing and it is important that they take the opportunity to have their free carers assessment. You can find out more about the carers assessment below.

If you would like to contact Terry, please call 01733 677997 or email: terence.thomas3@nhs.net 

If you would like to contact Liz, please call 01480 363554 or email: lizterry@nhs.net

The Trust has put together this small video to help raise awareness of the role of unpaid carers and to support them when they come through our hospitals and emphasising the value of making yourself known to staff as a carer.
Caring Together logo
For Carer support in Peterborough & Cambridgeshire

Tel 0345 241 0954

www.caringtogether.org 

Carers First logo
For Carer support in Lincolnshire

Tel 01522 782224

CarersService@lincolnshire.gov.uk

Northants Carers logo
For Carer support in Northamptonshire

Tel 01933 677837

carers@northamptonshire-carers.org


Rutland CC logo
For Carer support in Rutland

Tel 01572 758249

adultduty@rutland.gov.uk

Under the Care Act 2014, all carers are entitled to a free carer’s assessment from their local authority. The assessment is a series of questions that not only assess the carers needs and what they provide, but also the impact, both physical and psychological, that caring for someone has on them. From this, the local authority can determine the help and support the carer is entitled to.

If you live in Peterborough or Cambridgeshire and would like a Carers Assessment, please contact Caring Together on 0345 241 0954.

If you live in Lincolnshire, please contact Carers First on 01522 782224.

The Trust has launched a new carer’s passport to help facilitate the working relationship between carers and hospital staff with the aim of enhancing patient care and supporting Carers.  

The passport helps hospital staff identify a carer immediately, ensuring they are included at all stages of a patient’s care and granted carer concessions. The passports help remove those difficult conversations on both sides as to why a person wants to be with a patient and needs to know certain information.

It is well recognised that coming into hospital can be a frightening experience – particularly for elderly patients, people with dementia, and young people with long term conditions or complex health needs.

The familiar face of an existing carer provides much-needed reassurance for the patient and ensures there is someone to help them communicate and understand their surroundings. This can have a big impact on their experiences of hospital treatment as well as helping them recover from medical conditions.

Download carers passport