Patient Experience

Patient Experience is what a patient, carer or visitor experiences while in our hospital and the link to their own or family member’s health outcome. Good care is linked to positive outcomes for the patient and is associated with high levels of staff satisfaction. 

Evaluating patient experience, along with patient safety and patient care, is essential to health care quality. By asking, monitoring and acting upon our patients’ feedback, the Trust is able to make improvements in the areas highlighted by patients and key stakeholders. 

How do we collect patient experience feedback at the Trust?

Feedback and data collection      

• National surveys      
• Friends and Family Test  
• Patient Experience Group
• Staff friends and family 
• Local surveys
• Patient panels and focus groups
• Social media      
  • The NHS Website   
  • Care Opinion
• Healthwatch:
  • Peterborough 
  • Cambridgeshire
• Clinical Commissioning Group (CCG)
  • South Lincolnshire
  • Cambridgeshire and Peterborough   
• Patient Advice and Liaison Service (PALS) 
• Complaints Department 
• Patient Led Assessment of Care Environment (PLACE)