Emotional Wellbeing Service

It’s important to look after our health and wellbeing. The Trust offers staff lots of options to get the help they need. 

Please click the tabs below to find out more about each area of the service.

Here are support services available if you need to speak to someone now:

Staff Support Hub
Find free and confidential support for your wellbeing at the Staff Support Hub. It's a resource for all health and care staff working within Cambridgeshire and Peterborough, in any role, at any organisation.
You can contact them for free and confidential support, to talk through any problems you may be facing, whatever they may be. Read more here

NHS staff mental health service
This provides fast access for NHS Trust staff in Cambridgeshire and Peterborough. The specialist mental health service is for NHS staff. They provide rapid assessment, diagnosis and treatment for moderate to severe mental health conditions, with specialist occupational support.

Access to the service is arranged via referral from NHS Trust occupational health services, or your GP. Read more here.

Employee Assistance Programme: 03303 800658 (calls charged at local rates)
The Vivup Employee Assistance Programme (EAP) provides a range of information and practical support 24/7, 375 days a year.

Staff Support Line: 0800 069 2222 OR text FRONTLINE to 85258 for support 24/7 via text
A FREE confidential staff support line, operated by the Samaritans from 7am – 11pm, seven days a week. This support line is here for when you’ve had a tough day, are feeling worried or overwhelmed, or maybe you have a lot on your mind and need to talk it through. Trained advisers can help with signposting and confidential listening.

Bereavement Support Line: 0300 303 4434 A FREE confidential bereavement support line, operated by Hospice UK from 8am – 8pm, seven days a week. A team of fully qualified and trained bereavement specialists are available to support you with bereavement and wellbeing issues relating to loss experienced through your work. 

Bereavement and trauma support line for our Filipino colleagues: 0300 303 1115
A a team of fully qualified and trained professionals, all of whom are Tagalog speakers, ready to help you between 8am-8pm, seven days a week. This assistance is available from anywhere in the country and is provided by Hospice UK. All calls will be treated in the strictest of confidence and this will be explained to you when you call. You do not need a referral.

The following counselling services are available to staff:

  • Evolve – Community Counselling Charity: 01733 553166
    Previously called the Cambridgeshire Consultancy in Counselling (CCC), Evolve – Community Counselling Charity is a mental health charity which provides counselling for NWAngliaFT staff with up to 3 sessions if the issue is not work related or up to 6 sessions if it is work related. To access this confidential, caring and professional service simply call 01733 553166. Visit their website for more information: https://evolvecounselling.org.uk/

  • Counselling support from ACC: 024 7644 9694 or www.acc-uk.org/
    A free service developed and funded by the Association of Christian Counsellors, who are offering up to 10 online or telephone counselling sessions to people working within the NHS who are directly impacted by COVID-19  and anyone who has been bereaved during this time. The confidential service is open to people of all beliefs and none, and you can ask to be matched on ethnicity. 

Providing advice for managers and employees and on all matters relating to the effect of work on health and health on work, as well as advice and guidance on all matters of health, safety and welfare that may affect an individual at work.

 Visit their Connect page for more information

These will be designated rooms/areas at both main sites. You can drop in for a few minutes to share your worries or if you are having a ‘wobble’ and just need to say it out loud, cry a little or just sit quietly.
The Library Service has a number of Health and Wellbeing books, Mindfulness books and Mood Boosting books. Please use the following links to see available titles:
These books are available to borrow from the Laxton Library at Peterborough City Hospital and the Education Centre Library at Hinchingbrooke Hospital.

NHS Support Hotlines

NHS Employers have launched two hotlines to support and advise healthcare staff during the coronavirus pandemic.

Listening Line:

Volunteers from charities including the Samaritans and Shout, will listen to concerns and offer psychological support. The phone line will be open between 07:00 and 23:00 every day, while the service will be available around the clock. 

Staff are still encouraged to talk to each other, their managers, and access local resources whilst at work. The National NHS hotline will offer support outside the workplace. The free phone number is 0300 131 7000 or text FRONTLINE to 85258

Bereavement Support:

There is also a confidential bereavement support line operated by Hospice UK and free to access from 08:00 to 20:00 seven days a week. 

A team of fully qualified and trained bereavement specialists are available to support you with bereavement and well-being issues relating to loss experienced through your work. You will be offered up to 3 sessions with the same counsellor and onward support if you need it. The free phone number is 0300 131 7000

Expert advice and practical tips, including managing stress, sleep, anxiety and questions to create you personal support plan:

A range of Apps are available to download to support colleagues with their health and wellbeing:

  • #StayAlive App: Download on Google PlayApp StoreDesktop Web App
    The Stay Alive app is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

  • Bright Sky App: Download from Google PlayApp Store 
    A free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know. The app is also available to use in Polish, Punjabi and Urdu.

  • Cityparents: www.cityparents.co.uk/ 
    Cityparents has offered their online programme of support and resources to NHS employees without charge until March of 2021. It includes a curated collection of positive and practical support for working parents, delivered through expert-led webinars/seminars, advice, peer insights, online articles, blogs and podcasts to help working parents and those with caring responsibilities develop skills, enhance family life, improve wellbeing and support work/life balance.

  • Place2Be: www.place2be.org.uk/our-services/parents-and-carers/nhs-webinars/
    Place2Be have offered an online programme of expert support and resources for keyworkers, including all NHS colleagues, to support the mental health and wellbeing of keyworker children. The programme consists of three webinars and an Art Room resource pack for children and parents and carers to craft and create together. The webinars cover: recovery and self-care; understanding and managing anxiety in uncertain times; understanding loss and bereavement. The Art Room pack includes stories, instructions and activities exploring the ways in which parents and children can stay connected even when they’re spending more time apart.

  • Headspace: https://www.headspace.com/nhs
    Everyday mindfulness and meditation for everyone, providing you with unique tools and resources to help reduce stress, build resilience and aid better sleep. NHS staff can sign-up for free until 31 March 2021. Sign up with your NHS emails address using the link above, then download the Headspace app from your app store.

  • Liberate Meditation: Available on Google PlayApp StoreDesktop
    Liberate Meditation offers culturally sensitive and diverse meditations and talks that have been curated specifically for the BAME community. NHS colleagues are being offered a free subscription until 31 March 2021 with access to guided meditations by experience teachers that identify as POC/BAME on topics such as sleep, mindfulness, grief and anxiety. Please register with your NHS email address.

  • Movement for modern life: Download on Google PlayApp StoreDesktop
    A Britisih online yoga platform offering 90 days free subscription to more than 1,400 yoga, meditation, mindful movement, Pilates and barre classes and courses, specifically designed for those living stressful and often overwhelming lives. You will need to register with online with your NHS email address before you can access free classes on the app.

  • Sleepio: https://onboarding.sleepio.com/sleepio/nhs-staff/77
    A sleep improvement programme that is highly personalised, using cognitive behavioural techniques to help improve poor sleep. NHS staff is being offered free access to the programme until 31 March 2021. All you need to do is visit the website, answer a few short questions to tailor the programme to you then sign up for an account.