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Emotional Wellbeing Service

It’s important to look after our health and wellbeing. The Trust offers staff lots of options to get the help they need. 

Please click the tabs below to find out more about each area of the service.

The Emotional Wellbeing Service has been developed to help any staff member with their emotional and personal wellbeing. It offers staff a safe space where you can talk about the challenges you have faced, are facing and the feelings these may have brought up for you. These issues may be connected to work, but they don’t have to be, as life and all our other commitments bring their own complexities.

The Emotional Wellbeing team has been established to help any staff member with their emotional and personal well-being given the challenging jobs we do every day, and the other stressors outside of work that we may be facing. The team is made up of:

•Dr Sarah Ronaghan, Clinical Psychologist

•Paula Wilkinson, Clinical Specialist Occupational Therapist

Please note the Emotional Wellbeing Service is now winding down as Sarah and Paula start to return to their substantive roles in the Department of Pain Management (from 4 May 2021)

Staff can still book 1:1 appointments (up to 60 minutes), either face to face, on MS Teams or on the phone, until and including 30 April 2021.  Please contact: Staff Advice & Liaison Service (01733 678111) or via email nwangliaft.sals@nhs.net

Alternatively, you can contact the Cambridgeshire and Peterborough Covid-19 Staff Support Hub for a call back appointment: https://www.cpft.nhs.uk/c19staffsupporthub

However, if you or your colleagues would like an in-house appointment with the EWS please book before the 30 April 2021. 

Data protection and confidentiality:

 We want you to know what we do with the brief notes we take when we see you:

•They will be kept in a confidential manner - either locked in a physical filing cabinet or electronically held in a closed IT drive (one accessible to just the people who will be in direct contact with you e.g. Sarah, Paula – other staff have joined our team and may do so again as time goes on)

•The purpose of the brief notes are that they would be used as a document to aid a helpful outcome. They hopefully will include something that you could take a way (you will be given a copy) and so that we can account for how the session was used.

• The person you see will ask you how you would like the document to be disposed of in the future; whether you want us to hand the notes to Occupational Health for their records or whether you want them destroyed.

•Confidentiality will be breached if we were concerned about your safety and/or the safety of others. However we would always endeavour to have a conversation with you about this prior to discussion with anyone else.

Visit: www.cpft.nhs.uk/C19staffsupporthub

Find free and confidential support for your wellbeing at the new Covid-19  Staff Support Hub online. 


The resource is for all health and care staff in Cambridgeshire and Peterborough, at any organisation in any role. This includes everyone working in the NHS, local authorities and councils, emergency services, care home workers and social care staff.

It can be hard to look after yourself when you feel you have to be there for others. If you would like to talk to a health professional, please book a support call with our Callback Service, via the hub webpage.

The Covid-19 Staff Support Hub also provides guidance and links to resources that you can access free of charge, to improve your wellbeing and help you manage stress. 


Here are support services available if you need to speak to someone now:

  • Employee Assistance Programme: 03303 800658 (calls charged at local rates)
    The Vivup Employee Assistance Programme (EAP) provides a range of information and practical support 24/7, 375 days a year.

  • Staff Support Line: 0800 069 2222 OR text FRONTLINE to 85258 for support 24/7 via text
    A FREE confidential staff support line, operated by the Samaritans from 7am – 11pm, seven days a week. This support line is here for when you’ve had a tough day, are feeling worried or overwhelmed, or maybe you have a lot on your mind and need to talk it through. Trained advisers can help with signposting and confidential listening.

  • Bereavement Support Line: 0300 303 4434
    A FREE confidential bereavement support line, operated by Hospice UK from 8am – 8pm, seven days a week. A team of fully qualified and trained bereavement specialists are available to support you with bereavement and wellbeing issues relating to loss experienced through your work. 

  • Bereavement and trauma support line for our Filipino colleagues: 0300 303 1115
    A a team of fully qualified and trained professionals, all of whom are Tagalog speakers, ready to help you between 8am-8pm, seven days a week. This assistance is available from anywhere in the country and is provided by Hospice UK. All calls will be treated in the strictest of confidence and this will be explained to you when you call. You do not need a referral.

The following counselling services are available to staff:

  • Evolve – Community Counselling Charity: 01733 553166
    Previously called the Cambridgeshire Consultancy in Counselling (CCC), Evolve – Community Counselling Charity is a mental health charity which provides counselling for NWAngliaFT staff with up to 3 sessions if the issue is not work related or up to 6 sessions if it is work related. To access this confidential, caring and professional service simply call 01733 553166. Visit their website for more information: https://evolvecounselling.org.uk/

  • Counselling support from ACC: 024 7644 9694 or www.acc-uk.org/
    A free service developed and funded by the Association of Christian Counsellors, who are offering up to 10 online or telephone counselling sessions to people working within the NHS who are directly impacted by COVID-19  and anyone who has been bereaved during this time. The confidential service is open to people of all beliefs and none, and you can ask to be matched on ethnicity. 

Providing advice for managers and employees and on all matters relating to the effect of work on health and health on work, as well as advice and guidance on all matters of health, safety and welfare that may affect an individual at work.

 Visit their Connect page for more information

These will be designated rooms/areas at both main sites. You can drop in for a few minutes to share your worries or if you are having a ‘wobble’ and just need to say it out loud, cry a little or just sit quietly.
The Library Service has a number of Health and Wellbeing books, Mindfulness books and Mood Boosting books. Please use the following links to see available titles:
These books are available to borrow from the Laxton Library at Peterborough City Hospital and the Education Centre Library at Hinchingbrooke Hospital.

NHS Support Hotlines

NHS Employers have launched two hotlines to support and advise healthcare staff during the coronavirus pandemic.

Listening Line:

Volunteers from charities including the Samaritans and Shout, will listen to concerns and offer psychological support. The phone line will be open between 07:00 and 23:00 every day, while the service will be available around the clock. 

Staff are still encouraged to talk to each other, their managers, and access local resources whilst at work. The National NHS hotline will offer support outside the workplace. The free phone number is 0300 131 7000 or text FRONTLINE to 85258

Bereavement Support:

There is also a confidential bereavement support line operated by Hospice UK and free to access from 08:00 to 20:00 seven days a week. 

A team of fully qualified and trained bereavement specialists are available to support you with bereavement and well-being issues relating to loss experienced through your work. You will be offered up to 3 sessions with the same counsellor and onward support if you need it. The free phone number is 0300 131 7000

Expert advice and practical tips, including managing stress, sleep, anxiety and questions to create you personal support plan:

A range of Apps are available to download to support colleagues with their health and wellbeing:

  • #StayAlive App: Download on Google Play, App Store, Desktop Web App
    The Stay Alive app is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

  • Bright Sky App: Download from Google Play, App Store 
    A free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know. The app is also available to use in Polish, Punjabi and Urdu.

  • Cityparents: www.cityparents.co.uk/ 
    Cityparents has offered their online programme of support and resources to NHS employees without charge until March of 2021. It includes a curated collection of positive and practical support for working parents, delivered through expert-led webinars/seminars, advice, peer insights, online articles, blogs and podcasts to help working parents and those with caring responsibilities develop skills, enhance family life, improve wellbeing and support work/life balance.

  • Place2Be: www.place2be.org.uk/our-services/parents-and-carers/nhs-webinars/
    Place2Be have offered an online programme of expert support and resources for keyworkers, including all NHS colleagues, to support the mental health and wellbeing of keyworker children. The programme consists of three webinars and an Art Room resource pack for children and parents and carers to craft and create together. The webinars cover: recovery and self-care; understanding and managing anxiety in uncertain times; understanding loss and bereavement. The Art Room pack includes stories, instructions and activities exploring the ways in which parents and children can stay connected even when they’re spending more time apart.

  • Headspace: https://www.headspace.com/nhs
    Everyday mindfulness and meditation for everyone, providing you with unique tools and resources to help reduce stress, build resilience and aid better sleep. NHS staff can sign-up for free until 31 March 2021. Sign up with your NHS emails address using the link above, then download the Headspace app from your app store.

  • Liberate Meditation: Available on Google Play, App Store, Desktop
    Liberate Meditation offers culturally sensitive and diverse meditations and talks that have been curated specifically for the BAME community. NHS colleagues are being offered a free subscription until 31 March 2021 with access to guided meditations by experience teachers that identify as POC/BAME on topics such as sleep, mindfulness, grief and anxiety. Please register with your NHS email address.

  • Movement for modern life: Download on Google Play, App Store, Desktop
    A Britisih online yoga platform offering 90 days free subscription to more than 1,400 yoga, meditation, mindful movement, Pilates and barre classes and courses, specifically designed for those living stressful and often overwhelming lives. You will need to register with online with your NHS email address before you can access free classes on the app.

  • Sleepio: https://onboarding.sleepio.com/sleepio/nhs-staff/77
    A sleep improvement programme that is highly personalised, using cognitive behavioural techniques to help improve poor sleep. NHS staff is being offered free access to the programme until 31 March 2021. All you need to do is visit the website, answer a few short questions to tailor the programme to you then sign up for an account.