We have been facing many challenges this year and there have been many departments across the Trust pulling together to ensure that we can continue to provide great patient care in these circumstances.
Our team in IT is just one of the departments who work behind the frontline to ensure that our clinical teams can do their jobs and care for our patients.
Nik Ramsden, Deputy Head of I.T, said: “When the pandemic hit we had to ensure that those staff who could work from home, did work from home and as a result they needed to be able to access the computer systems and files. The whole team really pulled together to overcome the many challenges that were thrown at us and I am incredibly grateful to them all for doing that.”
Luke Gibbons works as part of the team that delivered the remote access to 1000 staff. This new challenge took over his life and he spent hours getting suppliers and contractors and the team to work together to ensure that this could be done.
Scott Tennant works in the server side of IT and he was responsible for installing the servers to support the remote access required. His team installed an additional 28 servers and he worked on site to make sure that the equipment was in place and working quickly.
Theo Miltiadous and Kofi Peprah work in the support team and were on site for the huge number of calls that came into the service desk. There were occasions when they had to don and doff full PPE and did whatever was needed to get staff set up and ready to work, including installing extra wireless phones on wards, Ipads for staff on clinical systems and Ipads for relatives to communicate with their families. General IT issues that went wrong needed fixing far more quickly and the team were given shorter notice than usual with an additional 2000 to 3000 calls a month to the IT Service Desk and over 600 laptops to setup in just six months.