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Accessibility Search

DrDoctor Online Patient Portal FAQs

Please click the tabs below to find the answers to the Frequently Asked Questions on our online patient portal and text messaging reminder service.

To access the online portal, we need your correct details on our system. Please contact nwangliaft.telepatients@nhs.net and check we have your correct:

  • Full name
  • Date of Birth
  • Postcode
  • Mobile phone number

There are several reasons why you may not be able to request to change or cancel your appointment. We’ve listed a few below.

  • It is too close to your appointment
  • This service is not available in the specialty where you have your appointment
  • If you need transport assistance for your appointment
  • If you need a translator for your appointment

In these circumstances please contact us on the phone number in your text message or on the online patient portal.

Please note that the facility to request to change or cancel appointments via text (+447860039092) or the portal (drdoctor.thirdparty.nhs.uk/nwangliaft) is not available to all specialties. 

If your appointment has just been booked, please be aware it can take up to 24 hours for your appointment to appear on the online portal.

It is possible that we do not have your correct mobile number. Please contact nwangliaft.telepatients@nhs.net and check we have your correct:

  • Full name
  • Date of Birth
  • Postcode
  •  Mobile phone number
You can also personalise your communication by visiting  drdoctor.thirdparty.nhs.uk/nwangliaft and updating your settings.


If you do not have access to the internet, you can reply STOP to any message that you receive, which will end text message reminders.

If you have accidently ended text message reminders by replying STOP, you can receive these reminders again by replying UNSTOP to the last message you received from us.

You can also personalise your communication by visiting: drdoctor.thirdparty.nhs.uk/nwangliaft and updating your settings. 

You can update your contact details at drdoctor.thirdparty.nhs.uk/nwangliaft in the settings menu.

If you cannot get online, please contact nwangliaft.telepatients@nhs.net and check we have your most up-to-date mobile number.

Text message replies will be free if you have a text message bundle with your provider otherwise you will be charged at your provider’s standard rate.

You can also request to change and cancel your appointment online for free by following the link in your text messages or using: drdoctor.thirdparty.nhs.uk/nwangliaft
If you would like to receive reminders by email, you can log in to: drdoctor.thirdparty.nhs.uk/nwangliaft and change your setting to email.

We use your mobile number to send you text message appointment confirmation messages, appointment cancellation messages and reminders about your upcoming appointments. Our trusted partner – DrDoctor – will send a text message with the details of your appointment.

We also use your mobile number as part of our secure log in for the online patient portal. 

To enable us to deliver this service, DrDoctor will have access to your contact information but not to detailed information about your health.

DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the https://my.drdoctor.co.uk/privacy