Feedback

Feedback

Give feedback and compliments to us…
  

Our Hospital Heroes Public Recognition Award

We need your help to find a member of staff, or a volunteer, who has gone above and beyond the call of duty to make your hospital visit memorable for all the right reasons. We want to hear why you think they deserve extra recognition, so that we can honour them in our annual Outstanding Achievement Awards, taking place this October. Follow this link to find out more


Friends and family test

You can rate our hospitals and services just like you can rate a hotel stay – by giving us a star rating and making specific comments – and we’ll ask you if you would recommend us to your friends and family. All patients will be given a ‘Friends and family’ card when you leave the hospital to go home, so please fill them in.

 

PALS (our patient advice and liaison service)

Give your feedback to our teams

 

NHS website

Give your feedback on any of our services through www.nhs.uk

  • Search or navigate to the page for the hospital or service you’ve visited

  • Click on ‘reviews and ratings’ and ‘review this hospital yourself’

  • Complete the friends and family test – give us a star rating for areas like cleanliness, dignity and respect, and post a comment on the web page, which we’ll respond to

 

Healthwatch

Give your feedback on any of our hospitals’ services by contacting:

 

Twitter

Tweet at @NWAngliaFT or direct message us.

 

Raising a concern

We aim to provide the best care to our patients, but we know we don’t always get it right. If you have a concern, let us know as soon as you can.

We'll listen and take your feedback seriously. By letting us know about your experiences, we can identify problems and make improvements.

Often the quickest and easiest way to resolve a problem is to speak to the staff who are caring for you or your relative or friend.

It’s usually best to try and address problems as they happen and before they become a formal complaint. For example, if you have waited a long time at an outpatient appointment, tell the nurse in charge. They should be able to give you an explanation, if it's a common problem, and feedback to the people responsible for organising the service to see if improvements can be made. 

If you don't feel comfortable speaking to our staff caring for you, or you're not happy with the action taken, contact our patient advice and liaison service (PALS), to see our formal complaint process.