We understand the importance of keeping in touch with your loved ones. We have a variety of ways that enables you to stay connected.
Free WiFi across the Trust
There is free WiFi available to patients at our Peterborough City, Hinchingbrooke and Stamford and Rutland Hospitals. This provides our patients the opportunity to use chat apps such as WhatsApp and iMessage.
There are a limited number of iPads available across our Hospital wards. If you wish to virtually visit a loved one, using one of the Trust's iPads, then please contact the ward that your relative is located on.
A member of the team will be able to advise whether a virtual visit is possible and then support your relative to access the equipment.
Letters to Loved Ones Initiative
Our Letters to Loved Ones Initiative helps family members and friends keep in touch with patients staying on wards at either Peterborough City, Hinchingbrooke and Stamford and Rutland Hospitals.
Through the initiative relatives can send get well messages and family photos via a dedicated email address. These messages will the be printed and handed to patients to read and keep.
Find out more about the initiative and how you can send a message to a loved one.
Calling the Ward
If you wish to telephone one of our wards for an update, please nominate a single family member to make the call.
Patient Advice and Liaison Service
PALS is a support service available to patients, relatives, carers and visitors. The team can:
- Listen to your concerns, suggestions or queries
- Help sort out problems quickly on your behalf
- Put you in touch with other sources of help
- Feedback any issues to our organisation to improve services and our patient experience
- Advise you on how to request copies of medical records
- Providing further information on NHS services
You can contact the PALS team via firstname.lastname@example.org