Information relating to Covid-19 & the Vaccination Programme


The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The main symptoms of Coronavirus COVID-19 are:

  • a high temperature
  • a new, continuous cough 
  • a loss, or a change in, your normal sense of smell or taste

If you think you have Coronavirus, please stay at home and use the 119 online Coronavirus service for further advice. 

Staying at home (self-isolation) 

If your symptoms are mild then the advice is to stay at home isolated for 10 days.  Any other members of the same household must remain at home in self-isolation for 14 days.

Visit the NHS Coronavirus information to find out more about self-isolation

To help stop the spread of Coronavirus it is good practice to: 

  • Wash your hands often and thoroughly with soap and water, especially after using or coming into contact with public services. In the absence of soap and water please use a hand sanitiser gel. 
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Keep to the Social Distance Guidelines
  • Carry with you tissues, in order to catch your cough or sneeze. Then bin the tissue after use and wash your hands thoroughly. 

We have strict processes in place to ensure that we keep our patients, visitors and staff safe from the spread of infection. Please ensure that you follow this advice when visiting our hospitals.

Please continue to check our updates on social media and our website to ensure that you have the most up to date information.  

Anyone who is feeling unwell, has a cold or has had diarrhoea and/or vomiting within the previous 48 hours is asked NOT to come to hospital.

Further information about our visiting guidelines can be found here

We understand the importance of keeping in touch with your loved ones. We have a variety of ways that enables you to stay connected.

Free WiFi across the Trust

There is free WiFi available to patients at our Peterborough City, Hinchingbrooke and Stamford and Rutland Hospitals. This provides our patients the opportunity to use chat apps such as WhatsApp and iMessage.

Virtual Visiting

There are a limited number of iPads available across our Hospital wards. If you wish to virtually visit a loved one, using one of the Trust's iPads, then please contact the ward that your relative is located on.

A member of the team will be able to advise whether a virtual visit is possible and then support your relative to access the equipment.        

Letters to Loved Ones Initiative

Our Letters to Loved Ones Initiative helps family members and friends keep in touch with patients staying on wards at either Peterborough City, Hinchingbrooke and Stamford and Rutland Hospitals.

Through the initiative relatives can send get well messages and family photos via a dedicated email address. These messages will the be printed and handed to patients to read and keep. 

Find out more about the initiative and how you can send a message to a loved one.

Calling the Ward

If you wish to telephone one of our wards for an update, please nominate a single family member to make the call.         

Patient Advice and Liaison Service

PALS is a support service available to patients, relatives, carers and visitors. The team can:   

  • Listen to your concerns, suggestions or queries   
  • Help sort out problems quickly on your behalf   
  • Put you in touch with other sources of help    
  • Feedback any issues to our organisation to improve services and our patient experience    
  • Advise you on how to request copies of medical records
  • Providing further information on NHS services 

You can contact the PALS team via 

If you’ve been contacted by the NHS as someone who is clinically extremely vulnerable to Covid-19 and are shielding, please follow this advice.
For information regarding our Maternity Services please click here.
For the latest information on the number of deaths at North West Anglia NHS Foundation Trust please click here.
Two new documents about accessing NHS services during coronavirus are now available. One is in easy read format and the other in plain English for those with autism.
Our Outpatient Services are changing in order to keep people safe. Please keep up to date with all the latest changes here.
If you are sending in your own photos to medical photography please the attached guide for taking these that meet the standards medical photography require.
Please visit our COVID-19 Vaccination section for more information.