Welcome to Outpatients
If you were referred through the NHS e-Referral Service by your GP please ring the e-Referral Service Appointments Line on 0345 608 8888.
Open 8:30am to 8pm Monday to Friday.
Open 8:30am to 4pm Weekend and Bank Holidays, closed Christmas day.
Text phone is also available for people with hearing loss 0345 850 2250.
You will now receive a text message to notify you of an outpatient appointment, reminding you of your upcoming appointment or inform you that your appointment has been cancelled, from DrDoctor. The text will be delivered from a +447860039092 mobile number, stating it is from North West Anglia NHS Trust. You will also have the option to sign up for email reminders via DrDoctor rather than text reminders. Click here to find out more information about our new digital appointment management system.
Digital letters have now been rolled out in some specialities with more to follow.
- We will send patients a text message when they have a new digital letter to view online
- Patients can follow the drdoctor.thirdparty.nhs.uk/nwangliaft link and login with their name, date of birth and postcode to view and download their PDF letter
- This is an optional service, patients who prefer paper letters can still receive their letters by post as usual. Patients who wish to have a paper copy of their digital letter for a specific appointment can simply text PRINT to the +447860039092 number.
For all other appointment related enquiries please select the relevant tab below. Please let us know if you require an interpreter or any additional support at your appointment.
*Please be aware that due to the Covid-19 pandemic, we have reduced our outpatient appointments and will be looking at offering telephone or video consultations. You can find out more here.
If you are expecting a call from any of our hospitals, please note that the telephone number often appears as an unknown number.
If your enquiry is relating to Test Results, please contact your GP.
To see a video about our Outpatients journey, please click here.
Please note that you may be offered a telephone or video consultation where appropriate. For face to face appointments, remember to follow current government Covid-19 recommendations.
Help us to help you
It is your responsibility to let us know if your details have changed in any way. This would include details like your home address, details of who your GP is and any name changes. Not doing this could result in a delay in your treatment.
Thank you for your assistance.