Cancelling/Changing your appointment

Changing or cancelling your appointment

Telling us in advance means we can give your appointment to someone else who needs it 

You need to provide the following details when you contact us:

  • Your name - or the patient's name (if you are calling for someone else)
  • hospital number
  • clinic appointment eg ENT
  • date and time
  • why you want to cancel or change your appointment
  • daytime contact numbers including your mobile  

Choose the hospital you need to contact from the dropdown list below.  

 

NHS e-Referral Service (formerly Choose and Book) a national electronic booking system

Gives you the opportunity to choose the location, date and time of your first outpatient appointment when referred by your GP via the e-Referral Service. 

Appointments can be booked via the national Telephone Appointment Line quoting your Unique Booking Reference Number and password or via the internet at Healthspace.

Find out more: www.e-referralservice.nhs.uk


Cancel or change your e-Referral appointment your GP has arranged

 Contact your GP surgery or ring the number on your NHS e-Referral letter.

Ring our Outpatient enquiry line on 01733 673555 and choose from the option you need or email the address listed below.

 

Option 1 - Head, Neck and Skin

 

Option 2 - Women and Children

 

Option 3 - Musculoskeletal 


Option 4
- General Medicine and Surgery 

  • Cardiology, Care of the elderly, Chemical pathology, Colorectal, Endocrinology, Gastroenerology, General Surgery, Genetics, Hepatology, Nephrology (Renal), Neurology, Pain Management, Respiratory and Urology  

  • GeneralOutpatients.BookingTeam@pbh-tr.nhs.uk 


Option 5
- Any other issue mailto:appointments@pbh-tr.nhs.uk      

To change or cancel an:

Main switchboard telephone: 01480 416416

Ring our Outpatient enquiry line on 01733 673555 and choose from the option you need or email the address listed below.

 

Option 1 - Head, Neck and Skin

 

Option 2 - Women and Children

 

Option 3 - Musculoskeletal 


Option 4
- General Medicine and Surgery 

  • Cardiology, Care of the elderly, Chemical pathology, Colorectal, Endocrinology, Gastroenerology, General Surgery, Genetics, Hepatology, Nephrology (Renal), Neurology, Pain Management, Respiratory and Urology  

  • GeneralOutpatients.BookingTeam@pbh-tr.nhs.uk 


Option 5
- Any other issue mailto:appointments@pbh-tr.nhs.uk