Outpatient appointment management system

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DrDoctor - Text message reminder image

The Trust has partnered with DrDoctor to introduce a brand new patient portal and text message reminder service designed to make it easier for you to manage your outpatient appointment.

You will now receive a text message to notify you of an outpatient appointment, reminding you of your upcoming appointment or inform you that your appointment has been cancelled, from DrDoctor. The text will be delivered from a +447860039092 mobile number, stating it is from North West Anglia NHS Trust. 

Text messages will include a link (drdoctor.thirdparty.nhs.uk/nwangliaft) to a secure patient portal, where you will be to see more information about your appointment on the new patient portal. This can be access on your smartphone, tablet or desktop PC. 

Once online you can:  

  • Request to change or cancel your appointment (please see blue tab below for more information)
  • View and download your appointment letters.
  • View location information, including google maps and floor plans 
  • View important clinic information, this may include leaflets and videos 
  • Add your appointment to your personal calendar 
  • asking if you still require an appointment

You will also have the option to sign up for email reminders via DrDoctor rather than text reminders. Find out how in our FAQs.

If you are not receiving text message reminders, please ensure we have your correct mobile number, full name, date of birth and postcode on file. Please contact: nwangliaft.telepatients@nhs.net to update your details.

Please click here to view our FAQs.

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You can now log into the DrDoctor patient portal using your NHS log in credentials. 

You will still be able to access the patient portal in the same way you can now, using the two-factor authentication: providing your last name, date of birth and postcode, and then a six-digit one time code. 

An FAQ document has been created for any queries you may have about using your NHS login and can be found here.

In some specialties, you may be able to cancel/change your appointment via our online portal.

1)  Follow the link in your text message or visit drdoctor.thirdparty.nhs.uk/nwangliaft to login to our online portal.

2)   To log in insert your name, date of birth and postcode. We may send you a one-time code to check it is really you. Enter this into the webpage.

3)   Once online you can request to change or cancel your appointment.

4)   We’ll review this request and you’ll receive a text message confirming if we could make this change or not.

If it is too close to your appointment, or you need transport or a translator you will need to contact the booking team to change your appointment. Please find the contact details on the outpatients section of our website

Patients can change/cancel appointment by text message by simply replying CHANGE or CANCEL to a text message which has this included within the message.
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Digital assessments forms are being piloted within some of our services, we may send you a text message (+447860039092) asking you to complete some online assessment forms, these forms could be sent to you:
  • Before your appointment
  • After your appointment
  • For any follow up needs

The form links to the DrDoctor patient portal where you will need to login using your credentials. You can now log into the DrDoctor patient portal using your NHS log in credentials and you will still be able to access the patient portal in the same way you can now, using the two-factor authentication: providing your last name, date of birth and postcode, and then a six-digit one time code.

The information in the forms helps us decide on the best treatment plan and helps us to collect your information faster and can be sent directly to your care team.

Please note that DrDoctor has access to your contact information but NOT your health information. 

Digital letters have now been rolled out in some specialities with more to follow.
  • We will send patients a text message when they have a new digital letter to view online
  • Patients can follow the drdoctor.thirdparty.nhs.uk/nwangliaft link and login with their name, date of birth and postcode to view and download their PDF letter
  • This is an optional service, patients who prefer paper letters can still receive their letters by post as usual. For patients who wish to have a paper copy of their digital letter for a specific appointment can simply text PRINT to the +447860039092 number.

 For further information, you can read our press release here. To have a look at what our most frequently asked questions are click here.

Information about data handling:  To enable us to deliver this service, DrDoctor will have access to your contact information but not to detailed information about your health. DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the https://my.drdoctor.co.uk/privacy