DrDoctor - Outpatient appointment management system

DrDoctor - Text message reminder image

The Trust has partnered with DrDoctor to introduce a brand new patient portal and text message reminder service designed to make it easier for you to manage your outpatient appointment.

You will now receive a text message to notify you of an outpatient appointment, remind you of your upcoming appointment or inform you that your appointment has been cancelled, from DrDoctor. The text will be delivered from a +44 mobile number, stating it is from North West Anglia NHS Trust. 

Text messages will include a link to a secure patient portal, where you will be to see more information about your appointment on the new patient portal. This can be access on your smartphone, tablet or desktop PC. 

Once online you can:  

  • Request to change or cancel your appointment  (please see blue tab below for more information)
  • View and download your appointment letters (currently only available for patients under the care of  Gastroenterology, Medical Oncology, Ophthalmology, Gynaecology or Trauma & Orthopaedics)
  • View location information, including google maps and floor plans 
  • View important clinic information, this may include leaflets and videos 
  • Add your appointment to your personal calendar 

You will also have the option to sign up for email reminders via DrDoctor rather than text reminders. Find out how in our FAQs.

If you are not receiving text message reminders, please ensure we have your correct mobile number, full name, date of birth and postcode on file. Please contact nwangliaft.apptscallcentre@nhs.net to update your details.

Please click here to view our FAQs.

Available for patients under the care of the following specialties: Dermatology, Trauma and Orthopaedics, Oral Surgery, Urology, General Surgery, Neurology, Hepatology, ENT, Pain Management and Plastic Surgery.

You can now change and cancel your appointment through our online portal. This is live in most clinics.

1)   Follow the link in your text message or visit nhs.my/nwangliaft to login to our online portal.

2)   To log in insert your name, date of birth and postcode. We may send you a one-time code to check it is really you. Enter this into the webpage.

3)   Once online you can request to change or cancel your appointment.

4)   We’ll review this request and you’ll receive a text message confirming if we could make this change or not.

If it is too close to your appointment, or you need transport or a translator you will need to contact the booking team to change your appointment. Please find the contact details on the outpatients section of our website

Information about data handling:  To enable us to deliver this service, DrDoctor will have access to your contact information but not to detailed information about your health. DrDoctor is accredited to the highest standards set by the NHS for protecting the healthcare information of UK citizens. For more information, see the https://my.drdoctor.co.uk/privacy