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To access the online portal, we need your correct details on our system. Please contact firstname.lastname@example.org and check we have your correct:
There are several reasons why you may not be able to request to change or cancel your appointment. We’ve listed a few below.
In these circumstances please contact us on the phone number in your text message or on the online patient portal.
Please note that the facility to request to change or cancel appointments via text (+447860039092) or the portal (drdoctor.thirdparty.nhs.uk/nwangliaft) is not available to all specialties.
It is possible that we do not have your correct mobile number. Please contact email@example.com and check we have your correct:
If you do not have access to the internet, you can reply STOP to any message that you receive, which will end text message reminders.
If you have accidently ended text message reminders by replying STOP, you can receive these reminders again by replying UNSTOP to the last message you received from us.
You can also personalise your communication by visiting: drdoctor.thirdparty.nhs.uk/nwangliaft and updating your settings.
You can update your contact details at drdoctor.thirdparty.nhs.uk/nwangliaft in the settings menu.
If you cannot get online, please contact firstname.lastname@example.org and check we have your most up-to-date mobile number.
Text message replies will be free if you have a text message bundle with your provider otherwise you will be charged at your provider’s standard rate.
We use your mobile number to send you text message appointment confirmation messages, appointment cancellation messages and reminders about your upcoming appointments. Our trusted partner – DrDoctor – will send a text message with the details of your appointment.
We also use your mobile number as part of our secure log in for the online patient portal.
To enable us to deliver this service, DrDoctor will have access to your contact information but not to detailed information about your health.