Parking for blue badge holders
Disabled access toilets
A number of disabled access toilets are available at both hospital sites.
Patients and visitors who have a visual impairment
If you would like someone to accompany you to your appointment location when you arrive, please ask for a volunteer ‘way finder’ at the reception desk. Our team of volunteers will be happy to assist you.
Guide dogs and assisting dogs can accompany you while you are in the hospital.
Patients and visitors who have a hearing impairment
Posters are displayed in most outpatient areas asking patients to tell clinic staff if they have a hearing impairment. Most of our reception areas are fitted with induction loops.
Talking books are available for patients to borrow during their stay in hospital - available from the library trolleys.
Other ways we can assist you
Hospital staff can learn a lot from patients and carers, so don't be afraid to tell staff how they can assist you.
Your appointment letter - will ask you if you have any additional access needs because of a disability. It will provide you with a contact name, telephone or text number so that you can tell us about your requirements
If your GP is referring you to the hospital - ask them to flag up any special requirements
If you have a physical disability - we have equipment available to support you, just contact the ward in advance to let them know what you will need during your stay with us
The Disability and Equality Team support patients with any disability or equality issue through appointments and hospital stays, contact 01733 673832 or 01733 677523
A number of patient leaflets can be provided in Easy Read, a number of different languages and in audio format on request
Feedback to us
We welcome feedback and suggestions about our services, including access for patients and visitors who have a disability.
In the first instance - patients and carers should discuss any immediate problems, concerns or suggestions with the ward, clinic staff or ward manager
The Patient Advice and Liaison service (PALS) will be happy to hear your comments and will help to resolve any concerns you have
Click here to access a British Sign Language introduction to the PALS Service