Healthcare Support Workers Day, 2023

Wednesday 23 November 2023, marks Healthcare Support Worker (HCSW) celebration day, which shines a light on the invaluable contribution that all of our HCSWs make to their teams, to our patients and to the families and carers they work with every day.

Healthcare support workers work across a variety of setting across our Trust and they work in roles such as maternity support workers, healthcare assistants, theatre assistants and healthcare support workers.


Jo Bennis, Chief Nurse at the Trust said: "Our healthcare support workers are an invaluable asset, they are the bedrock of the care we provide on our wards and in our clinics. Healthcare support workers are colleagues who are working with everyone from children to adults in all aspects of the care that we can provide at our hospitals. It is why it is so important to recognise the incredible contribution all of our healthcare support workers make every single day in our hospitals."

In order to mark the day, we have spoken to four of our Healthcare Support Workers, you can hear about them, and their roles below: 

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Elouise Pond

Elouise Pond

"My role varies day to day and includes lots of chaperoning patients who attend the unit for scans, procedures, doctor reviews etc. I find my role very important, as I’m often in with patients who unfortunately sometimes receive sad news when attending our unit in regards to pregnancy, in those situations I am an important support for patients. I find this part of my role very rewarding, as I find I thrive in those situations and support the patients to the best of my ability, receiving feedback from patients spurs me on in my role and reminds me of why I am pursuing this particular career in the caring of the variety of patients we see.

"My daily duties adapt to each individual's needs and I find myself being a support to women, a comfort when they are alone, a pair of ears to listen when they need to express how they feel or share the raw emotion they can feel on the unit. I am a hand to hold when someone is in pain, and an all round advocate for anyone attending.

"I think the part I enjoy most about my role is the feeling of making a difference. It’s very rewarding to feel like you’ve supported someone in a moment of need and although it’s very emotionally taxing it’s the best feeling to walk away at the end of a shift and feel like you’ve made a difference to someone’s experience. Outside of my job I have three small children so anytime I’m not at work I’m busy being a mummy to my own and making as many memories as we can."

Inspired to join Team North West Anglia and pursue a career as a Healthcare Support Worker? Check out our career opportunities.