Urgent and Emergency Care at Peterborough City Hospital

Peterborough City Hospital’s Urgent and Emergency care provision consists of an Emergency Department and Urgent Treatment Centre. 

Our Emergency Department 

The hospital’s Emergency Department runs a 24 hours a day, 365 days a year service and provides clinical services to treat patients presenting with a range of emergency problems.  

The clinical team in our department is led by specialists in emergency medicine and nursing and supported by a wide variety of professions, who form the wider multi-disciplinary team. The team seeks to provide patients with the best clinical care as quickly and safely as possible, as well as to allay the distress and anxiety which is often associated with emergency situations. 

The department acts as a single point of access for emergencies for all specialties and treats more than 100,000 patients per year.  

The department has: 

  • An eight bedded resuscitation area 
  • 24 cubicles/trolley spaces in majors 
  • Dedicated Paediatric Emergency Department 
  • Fit to sit area 
  • ENT and Eye room 
  • Minor ops room 
  • Plaster room 

Our Urgent Treatment Centre 

You’ll find the Urgent Treatment Centre (UTC) next to our Emergency Department  

UTCs are for urgent help, not emergencies. If you are seriously ill or in need of emergency care, you will still be treated at our Emergency Department. If you are not sure what care you need, you can contact NHS 111 by phone or use the NHS 111 symptom checker. 

What to expect at the UTC 

On arrival you will be seen by a nurse practitioner directly at the front door. They will assess your condition and direct you to the appropriate service. This could be the Emergency Department, back to your own GP or to a pharmacy, or they will book you in to be seen by one of the clinicians in the UTC. 

If they assess that you need to be seen in the UTC then you may be triaged or asked to take a seat in the waiting area. You will then be seen by either a doctor or nurse practitioner. 

We share our waiting area with the Emergency Department so at peak times you may be required to wait and will see some patients being called before you. We treat patients based on the seriousness of their condition, so on occasion you may have to wait to be seen. 

We are open between 8am and 8pm, seven days a week, including bank holidays. 

We treat patients for many minor injuries and conditions including: 

  • trauma wounds 
  • burns and scalds 
  • strains and sprains 
  • bites and stings 
  • suspected fractures 
  • foreign bodies 
  • coughs and chest infections 
  • ear, nose and throat infections 
  • skin problems and rashes 
  • emergency contraception 
  • stomach problems 
  • urinary infections 
  • eye infections 

We cannot give any medical advice over the phone. Please contact NHS 111 for any medical advice. 

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