Managing Your Appointment

We're currently in the process rolling out a platform in partnership with DrDoctor which means that appointments for many of our teams can now be managed online, via email or via text, using the online portal. It also provides a digital letters service. Find out more about this service in the section below.

Managing Your Appointment Via Text, Email or Online Portal

You can change or cancel your appointment online, via email or via text if your specialty is already using DrDoctor. Please find the details below:

Text message

You will now receive a text message to notify you of changes to your outpatient appointment, reminding you of your upcoming appointment or informing you if your appointment has been cancelled. The text will be delivered from a +447860039092 mobile number, stating it is from North West Anglia NHS Trust. 

Text messages will include a link (drdoctor.thirdparty.nhs.uk/nwangliaft) to a secure patient portal, where you can manage and see information about your appointment. This can be accessed via smartphone, tablet or desktop PC. You can also sign up for email reminders rather than text reminders.

You'll be able to change or cancel appointments by simply replying CHANGE or CANCEL to a text message you recieve from the number above. Alternatively, these changes can be made on the online portal, as detailed below.

Example of DrDoctor Appointment Management via Text

If you are not receiving text message reminders, please ensure we have your correct mobile number, full name, date of birth and postcode on file. Please contact nwangliaft.telepatients@nhs.net to update your details.

Online

In some specialties, you may be able to cancel/change your appointment via our online portal. To do this:

  1. Follow the link in your text message (please see above), or visit drdoctor.thirdparty.nhs.uk/nwangliaft to login to our online portal.
  2. Log in. You can do this through using your name, date of birth and postcode, or using your NHS log in credentials.
    1. We may send you a one-time code to check it is really you. You will need to enter this into the webpage. Please see our New login FAQs document for any queries you may have about using your NHS login.
  3. Once online, you can request to change or cancel your appointment.
  4. We’ll review this request and you’ll receive a text message confirming if we could make this change or not.

If it is close to your appointment, or you need transport or a translator you will need to contact the booking team to change your appointment. Please contact the Outpatients Referral Line on 01733 673555 and select from the options provided.

Email

If you are receiving notifications via email, there will be a message at the bottom saying 'change appointment' with a button to click. 

Click this button and you'll be taken to the patient portal where you can reschedule or cancel your appointment.

Digital Letters

We can also now send patients a text message when they have a new digital letter to view online! Patients can follow the online portal link and login (as above) to view and download their PDF letter.

This is an optional service, patients who prefer paper letters can still receive their letters by post as usual. For patients who wish to have a paper copy of their digital letter for a specific appointment can:

  • Log onto the online portal, go to the ‘Settings’ tab in the top right, and turn off the paperless option, or
  • Reply PRINT to the text message notifying you that you have a new digital letter.

Since the Trust has collaborated with DrDocter the Trust has saved around £33,046 and avoided 4,551,780 grams of CO2 so far which is the equivalent to planting 207 trees. 

For further information, take a look at our most frequently asked questions: Digital Letters FAQs.

Managing Your Other Appointments

If your specialty does not yet use DrDoctor, you can email or phone us using the contact information in the appropriate section below, depending on which specialty your appointment relates to. Your email will be responded to within 48hours.

To cancel or change any other appointment, or if you have enquires about an Outpatient appointment, please contact the Outpatients Referral Line on 01733 673555 and select from the options provided.

Managing Your Other Peterborough City Or Stamford Hospital Appointment

Please consider whether you can use DrDoctor to cancel or change your appointment first.

To cancel or change any other appointment, or if you have enquires about an Outpatient appointment, please contact the Outpatients Referral Line on 01733 673555 and select from the options provided.

Please note lunchtimes and Mondays are our busiest periods.

Alternatively, you may email us using the email contact in the table below depending on which specialty your appointment relates to. Emails will be responded to within 48hours.

Information of specialty appointment management
Team   Speciality Email Contact   

Head/Skin/Neck

Oral Surgery
Orthodontics
Opthalmology
ENT (Ear, Nose, Throat)
Dermatology
Plastics

  nwangliaft.headneckskiopbkingtm@nhs.net  

Womens/Child & Support services

 Gynaecology
Physiotherapy
Obstetrics
Paediatrics
Therapy's
Genetics
Nutrition and Dietetics
Chemical Pathology
Breast		  nwangliaft.familyandsupportopbkingteam@nhs.net  

Medicine

Respiratory
Hepatology
Medicine for the Elderly
Nephrology
Neurology 
Renal
Endocrine
Gastroenterology
Cardiology
Rheumotology 
            

  nwangliaft.medicineopbkingteam@nhs.net   

General Surgery & Orthopaedic

Urology
Surgical
Vasucular
Colorectal
Orhopaedics
Paed Trauma
Pain

  nwangliaft.generalopbookingteam@nhs.net  

Diagnostic Imaging

  •  Phone: tel: 01733 678384, then choose one of the options below
Type of scan Number
 MRI  Option 1
GP/Nuclear Med/Urodynamics/Fluoroscopy/Dexa  Option 2
 CT  Option 3
Ultrasound Option 4

For specialities that are not listed, please call the relevant service directly to change or enquire about your appointment.

Managing Your Other Hinchingbrooke Hospital Appointments

Please consider whether you can use DrDoctor to cancel or change your appointment first.

To cancel or change any other appointment, or if you have enquires about an Outpatient appointment at Hinchingbrooke Hospital, please call the Outpatients Referral Line or the appropriate service number from below. Please note midday and Mondays are our busiest periods.

Managing Your Other Ely or Doddington Appointments

Please consider whether you can use DrDoctor to cancel or change your appointment first.

Doddington

Princess of Wales, Ely