Raising a concern or a complaint
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Raising a concern or a complaint
We are here to support you when raising a concern or a complaint about services provided by North West Anglia NHS Foundation Trust.
North West Anglia NHS Foundation Trust is committed to putting patient care at the centre of all we do, and we actively encourage feedback from all service users and members of the public.
If you or your relative is having ongoing care and treatment before raising a concern or formal complaint, we encourage you to speak directly with the staff involved in your treatment and care, as often problems and concerns can be addressed and resolved quickly.
Information about advocacy and support
PALS: An advocate, independent of the NHS, can help you with raising your concern by providing free support at any stage of the process by:
- Helping to complete a concern form, letter, email or telephone call
- Attending meetings with you
- Review any information you are provided
Contact an advocate
If you require any independent assistance or support, you can contact VoiceAbility – Speak out on 0300 303 1660 or by emailing, helpline@voiceability.org
Complaints: An advocate, independent of the NHS, can help you with your complaint by providing free support at any stage of the process by:
- Helping to complete a complaint form or letter
- Attending meetings with you
- Review any information you are given
If you require any independent assistance or support during the complaints process, you can contact POhWER Advocacy on 0300 456 2370, or by emailing pohwer@pohwer.net.