Patient Experience

Patient Experience refers to the overall perception of what it feels like to receive care, not only for the patient but also for their family members and carers.

At North West Anglia NHS Foundation Trust, Patient Experience is recognised as a fundamental component of care quality, alongside clinical excellence and patient safety.

The way healthcare services are delivered- from the initial point of contact upon entering our hospitals through to clinical interactions and the communication style of our staff can impact the experiences of patients, families, carers, and visitors. 

The NHS places the patient voice at the heart of its services, actively listening to feedback and learning from patient's insights to enhance service delivery and promote best practices.

Understanding when care has been delivered well allows us to celebrate and share effective team practices. Equally, recognising when things do not go as expected enables us to identify issues and implement improvements. 

We are committed to ensuring that every patient's voice is heard, valued, and used to shape the future of our services.