Reception and Outpatients Administration Team | World Admin day 24 - Meet the admin team

Front and centre at Stamford & Rutland Hospital is the Reception and Outpatients Administration Team.

Colleagues Kelly Quinn, Sarah Glendinnig, Helen Blades and Carolyn Walker are the first port of call for patients arriving at the hospital, whether to attend a planned appointment or requiring treatment in the Minor Injuries Unit. No two days are the same for the established team, seeing an average of around 200 patients arriving for clinics each day, alongside many others booked in for day treatment, blood tests or requiring the MIU service. The patient and public facing team also make the six-week appointments for patients across all specialities of the hospital.

The team say they always try to provide a positive experience for all patients and their families. Kelly and Carolyn (pictured) also enjoy being able to bring their special education needs background to the role, using their skills and intuition to seamlessly manage situations where young patients may feel anxious or overwhelmed.

Carolyn said: “For us, patient experience is everything – we are their first port of call and want to make their experience with Stamford & Rutland Hospital as stress free and as easy as possible.”

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